Contact Our Team
Lucky Wins customer service is on hand to help with questions, account-related issues, technical concerns or general feedback. Our team can assist with verification, deposits, withdrawals, promotions and gameplay queries, and we provide clear guidance on responsible play. Contact us through the convenient channels below for quick help or to raise a ticket about your LuckyWins account; live support and email options are available depending on your query and time of day.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email for account, verification and payments) |
| General enquiries | [email protected] (company enquiries, terms and privacy) |
| Affiliate enquiries | [email protected] (partner programme and marketing contacts) |
| Phone | +44 20 7946 1823 (calls for account and payments queries) |
| Working hours | Mon-Fri, 09:00-18:00 (email replies within 48 hours; urgent matters prioritised) |
Contact Us by Email
Email is the preferred contact method for detailed requests, account issues, or cases requiring explanations or documents. Please send enquiries to [email protected] with a clear subject line and up-to-date contact details. Include your account ID and any relevant attachments to help us process your request without delay, reducing follow-up time and speeding up resolution.
Submit Your Inquiry
Response Time
Our support team aims to respond quickly to all enquiries. Most questions receive a reply within one business day, while straightforward requests are often handled the same day. More complex issues, such as account verification or payment investigations, may take longer to resolve depending on their nature and required checks. We appreciate your patience and will keep you updated throughout the process.
Feedback
We’d love to hear from you. Please share any feedback, suggestions or ideas to help improve the site and games - we read every message and act on common points. Your input is reviewed carefully by our team and helps shape updates to features, promotions and the overall user experience. Send your thoughts via the contact form or email to [email protected].