Privacy Policy

Welcome to the Lucky Wins privacy policy. This page explains how we collect, use and protect personal information when you use our site. We take your privacy seriously and aim to be clear about the information we hold and the choices you have.

Types of data we collect

We collect information you provide directly and information generated through your use of our services. This includes personal data, technical data and transactional records necessary to operate your account and process payments.

Personal data

When you register or verify your account we may collect your name, date of birth, address, email address, phone number and government-issued ID where required for verification. We also store account credentials and preference settings to manage your profile and communications.

Technical data

We collect device and connection data such as IP address, browser type, operating system, device identifiers, screen resolution and approximate location. We also record log data showing how you interact with the site to help maintain service performance and security.

Transactional data

Transactional data includes deposits, withdrawals, game activity, bet history and payment method details. Full payment card data is not stored on our systems where we use third-party payment processors; we retain the minimum information required to reconcile transactions and meet regulatory or fraud-prevention checks.

How we use your information

We use data to operate your account, process payments, confirm your identity, prevent fraud, and comply with legal obligations. We also use aggregated and anonymised information to analyse trends and improve our service. Where we rely on consent - for example for marketing - you can withdraw consent at any time.

Data protection practices

We take reasonable measures to protect personal data, including encryption, access controls and staff training. Access to personal information is limited to authorised personnel and service providers who need it to perform their duties. We retain data only for as long as necessary to fulfil the purposes described or to meet legal obligations.

Cookies and tracking technologies

We use cookies and similar technologies for essential site functions, analytics and optional marketing. You can manage cookies through your browser settings and in-site cookie controls. Third-party services may also drop cookies when you use certain features; please review their privacy notices for details.

User rights

You have the right to request access to the personal information we hold about you, ask for corrections, request deletion where permitted, and object to or restrict certain processing. You may also request a copy of your transactional data in a portable format.

Access, correction and deletion

To exercise your rights contact us at [email protected]. We may ask you to verify your identity before responding to requests. Certain requests may be limited by legal or regulatory obligations and we will explain any such limits.

Information sharing and third parties

We share information with service providers who process data on our behalf - for example payment processors, identity verifiers, fraud-prevention services and hosting providers. We also disclose data where required by law or to protect our rights. We do not sell your personal data to third parties.

Changes to this policy

We may update this policy from time to time. The current version will always be published on our site and, where appropriate, we will notify registered users. If you have questions about how we handle data, contact our privacy team via [email protected].

LuckyWins is committed to protecting your privacy and keeping your information secure while you use our services.