General Terms and Conditions
These Terms and Conditions describe the rules that govern your use of the Lucky Wins platform and the relationship between us and our users. We set out obligations for account holders, the ways in which our services may be used, and how we manage promotions, payments and disputes. By registering or using our services you accept these terms and any updates published here.
Account responsibilities
You are responsible for keeping your account information accurate and up to date. Only one account is permitted per person and accounts must be registered in your legal name. You must keep your login credentials secure and notify us immediately if you suspect unauthorised access. We may suspend or close accounts where we suspect fraudulent activity, multiple accounts, or breaches of these terms.
Eligibility requirements
To use our services you must meet the minimum age and legal requirements in your jurisdiction. You must not open an account if online gambling is prohibited where you are located. We may restrict access from certain countries and regions in line with applicable rules. By registering you confirm you are eligible to participate under local law.
Acceptable platform use
Our platform is for lawful, personal use only. You must not use automated tools, bots or scripts to play or to obtain an unfair advantage. Attempts to bypass geo-restrictions, manipulate games or promotions, collude with other players, or launder funds are strictly prohibited. Chargebacks, third-party deposits and similar activity may result in account closure and forfeiture of funds.
General bonus and promotion rules
Promotions, bonuses and free spins are subject to separate promotional terms which form part of these Terms and Conditions. Wagering requirements, game contribution weights, maximum bet limits and expiry periods may apply. Only one active bonus may apply to an account at a time unless explicitly stated. We reserve the right to suspend or withdraw promotions and to void bonus-related winnings where abuse or error is identified.
Deposits and withdrawals
Verification and payment checks
We carry out identity and payment-method checks to meet our security and compliance obligations. Withdrawals may be subject to verification and further review before funds are released. Deposits must come from a payment method in your name and any limits or minimums set by LuckyWins will apply.
Processing and limits
Processing times, limits and fees depend on the payment method and third-party providers. We aim to process valid withdrawal requests promptly but may delay payments for verification or where statutory checks are required. Any applicable third-party fees are your responsibility.
Dispute resolution
If you have a complaint please contact our support team at [email protected] with full details and any supporting evidence. We will investigate and aim to resolve matters quickly. If you remain dissatisfied, you may be able to escalate the matter to an independent dispute resolution service where available in your jurisdiction.
Updates to Terms and Conditions
We may amend these terms from time to time. Material changes will be published on the site and notified to account holders where reasonable. Continued use of our services after publication of changes constitutes acceptance of the revised terms. Any questions about these terms can be directed to [email protected].